Contact
How to reach us about orders, refunds, takedowns and anything else.
Last updated: 2026-10-23
support@reelsame.com. We read every message and usually reply within one business day.
What to include
- An order or refund: the email on your account and the time of the purchase or render.
- A blocked photo you think was fine: the time of the attempt and the effect name. See the refund policy for how moderation mistakes are handled.
- A takedown request: the page or video, who you are and what you would like removed. We act within 48 hours.
Signed-in help
If you have an account, you can also open a ticket from your account page; it keeps the whole conversation in one place.
Reelsame Team